Support
How can we help?
Bedside One is designed for home-care agencies and the caregivers who work for them. Most questions are fastest to resolve with your agency. For anything else, email us.
Using Bedside Caregiver?
Your agency creates and manages your Bedside Caregiver account, along with your schedule, clients, and caregiver information. For questions about your account, profile, schedule, client assignments, or access, contact your agency administrator first, for example when:
- you cannot sign in or need your password reset
- a shift is missing or has the wrong time or client
- a client's address or details are wrong
- you have changed your phone number or email
Need help with Bedside One?
For technical or product problems, email support@bedsideone.com. We typically respond within one business day, Monday to Friday.
To help us answer quickly, include which app you are using (Bedside Caregiver or Bedside Admin), your agency's name, what you expected to happen and what happened instead, and a screenshot if you have one. Please do not include client health information in an email.
Privacy questions can be sent to the same address. See our Privacy Policy for how information is handled.
Caregivers
Common questions
I can't sign in.
There is no sign-up in the app. Your agency creates your account, so check your email for the invitation and make sure you are using the email address your agency has on file. If you have forgotten your password, ask your agency administrator to reset it.
The app says I'm not at the client's location.
Bedside Caregiver checks your location when you clock in and out. Make sure Location Services are on and that the Caregiver app is allowed to use your location while using the app (Settings, then Privacy & Security, then Location Services, then Caregiver). Then tap the location row on the clock-in screen to check again. If you are at the address and it still fails, contact your agency so they can check the client's address on file.
I'm not getting notifications.
Check that notifications are allowed for the Caregiver app in your phone's settings, and in the app under Me, then Notifications. Text-message notifications are opt-in; if you have opted out by replying STOP, reply START to opt back in.
How do I stop text messages?
Reply STOP to any message, or turn off text notifications in the app under Me, then Notifications.
I forgot my app passcode.
Tap Forgot passcode on the lock screen. You will be signed out; sign in again with your email and password and set a new passcode.
New to the app, or want to know what it does?
Learn about Bedside Caregiver